Business Dispute Readiness Training

Process is important, but projects succeed or fail because of people!

When conflict disrupts performance, structured methods—not just communication—determine outcomes. The Resolving Issues with Your Boss framework translates these realities into practical, everyday action.

In its 2016–2017 report, Workfront found that the percentage of workers experiencing conflict with other teams rose from 81% in 2014 to 95% in 2016.*

In its 2008 report, CPP Global stated:

“First and foremost, workers at all levels must learn to accept conflict as an inevitable part of their work environment—the study found that an overwhelming majority (85%) of employees at all levels experience conflict to some degree. Furthermore, we found that U.S. employees spend 2.8 hours per week dealing with conflict, equating to approximately $359 billion in paid hours in 2008.”**

These findings point to a persistent gap: organizations recognize conflict, but individuals are rarely given a structured way to navigate it in real time.

There is no evidence that this trend has abated—quite the contrary.

MCL & Associates (MCL) offers a full training course in conflict analysis and dispute resolution.

MCL’s Business Dispute Readiness™ training provides the organizational framework.

Resolving Issues with Your Boss brings that framework down to the individual level—where conflict is experienced, decisions are made, and outcomes are shaped.

MCL’s Business Dispute Readiness™ training is unique in its utility and simplicity.

It can be applied by anyone, regardless of role or responsibilities.

hether you are navigating a specific issue now or preparing for the next one, the same structured approach applies.

Explore how individuals apply these strategies in real-world scenarios at ResolvingIssuesWithYourBoss.com.

We are talking about training that goes beyond prescriptive advice hidden within a mountain of verbiage.

The RIWYB approach demonstrates how conflict unfolds in real situations—and how structured responses change outcomes.

These ideas are developed in detail in Resolving Issues with Your Boss and the Business Dispute Readiness™ training manual—designed to move from insight to action.

NEW!!
BDR™ Glossary of Strategic Dispute Resolution

How is our training different?

We teach conflict analysis strategically—within an easy-to-understand framework that individuals can apply immediately.

But strategy does not guarantee results—it improves your ability to respond, adapt, and influence outcomes in an imperfect environment.

For a deeper look at how these strategies work in practice, visit ResolvingIssuesWithYourBoss.com.

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