Process is important, but projects succeed or fail because of people!
In its 2016 - 2017 report, Workfront found that the percentage of workers experiencing conflict with other teams has risen from
81% in 2014 to 95% in 2016. *
In its " 2008 report, CPP Global stated:
"First and foremost, workers at all levels must learn to accept conflict as an inevitable part of their work
environment - the study found that an overwhelming majority (85%) of employees at all levels experience
conflict to some degree. Furthermore, we found that U.S. employees spend 2.8 hours per week dealing with
conflict, equating to approximately $359 billion in paid hours in 2008". **
There is no evidence that this trend has abated, quite the contrary.
MCL & Associates (MCL) offers a full training course in conflict analysis and dispute resolution.
MCL's Business Dispute Resolution Toolkit™ is unique in its utility and simplicity.
It can be applied by anyone, regardless of role or responsibilities!
We are talking about training that goes beyond prescriptive bromides hidden within a mountain of verbiage.
How is our training different? We teach conflict analysis strategically, within an easy to understand framework.
Being able to analyze the conflict is the first step in developing an on-going strategy for resolving it!
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